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Privacy Policy

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Effective Date: 5 March 2025
Last Updated: 5 March 2025

IMMERSIONEM LTD ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, IMMERSIONEM.COM (the "Site"). By using the Site, you consent to the practices described in this policy.

This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union, the UK GDPR and Data Protection Act 2018 in Great Britain, the California Consumer Privacy Act (CCPA) in the United States, and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Identifiers: Name, email address, phone number, postal address, IP address, and other similar identifiers.

  • Commercial Information: Records of products or services purchased, obtained, or considered.

  • Internet Activity: Browsing history, search history, and information about your interaction with the Site.

  • Geolocation Data: Approximate physical location based on IP address or other data.

  • Payment Information: Credit card details, billing address, and other payment-related information (processed securely by third-party payment processors).

1.2 Non-Personal Information

  • Aggregated or anonymized data that cannot be used to identify you.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with the Site. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain the Site.

  • To process transactions and send you related information, including confirmations and invoices.

  • To communicate with you, including responding to inquiries and providing customer support.

  • To improve the Site and develop new features.

  • To send promotional materials, newsletters, and other marketing communications (with your consent where required).

  • To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing (GDPR and UK GDPR)

If you are located in the European Union (EU) or Great Britain, we process your personal information based on the following legal grounds:

  • Consent: When you have given us explicit consent (e.g., for marketing communications).

  • Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing payments).

  • Legitimate Interests: To operate and improve our business, provided your rights and freedoms do not override these interests.

  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating the Site, processing payments, or providing customer support.

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other mechanisms approved under the GDPR and UK GDPR.

6. Your Rights

Depending on your location, you may have the following rights:

6.1 GDPR and UK GDPR Rights

  • Access, correct, or delete your personal information.

  • Restrict or object to the processing of your data.

  • Data portability.

  • Withdraw consent at any time (where applicable).

6.2 CCPA Rights (California Residents)

  • Know what personal information is collected and how it is used.

  • Request deletion of your personal information.

  • Opt-out of the sale of your personal information (though we do not sell your data).

6.3 PIPEDA Rights (Canada)

  • Access and correct your personal information.

  • Withdraw consent for the collection, use, or disclosure of your data.

To exercise these rights, please contact us at [Insert Contact Information].

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

The Site is not intended for individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

IMMERSIONEM LTD
Stoney Works, 8 Stoney Lane
London, United Kingdom, SE19 3BD
Email: info@immersionem.com

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